Privacy Policy

Our commitment to your privacy

Property Reviewed Pty Ltd (ACN 643 403 909) (“we” or “us”) recognises that your privacy is important to you and we are committed to protecting your personal information. This policy applies to personal information we handle about our customers, and visitors to, and users of, our website www.propertyreviewed.com.au (our website, thewebsite), users of services we may from time to time provide, and members of the public. It provides information about the personal information we collect and the ways in which we use that personal information. By accessing our website or using our services, you agree to be bound by the terms of this privacy policy.

The kinds of information we collect

The kinds of personal information we collect may include your name, telephone number, e-mail address, employment related information including job title and work contact details, and your payment details (e.g. your bank details and/or credit card details). Ultimately, the kinds of personal information we collect will depend on the dealings you have with us. If you operate a social media or other online account, we may collect your user name associated with that account, and any other information or content you have made public in connection with that account. Such information or content may include personal information. We may also collect information about your interests and preferences, other demographic information such as your gender and location, how you use our website (e.g. which pages you have viewed, the time you viewed them and what you clicked on) and anonymous information such as your IP address, browser type, and other software or hardware information. You can choose not to provide your personal information to us, but generally the information we request from you is required in order for us to provide you the goods and services we offer and to enable you to use our website as intended.

How we collect information

We collect personal information when you voluntarily provide it to us, for example:

when you contact us or subscribe to our services by email or via our website;
when you update an on-line profile that includes personal information such as your name and contact details; and
when you enter your personal information into forms on our website; and
when you submit comments, reviews or other details to our website.

There may be circumstances when we collect personal information from someone other than the individual concerned, for example, through a comment or review being submitted to our website in relation to that person. We endeavour to contact and notify the individual concerned of the circumstances of such collection where it is reasonable to do so. We might also collect further information from you by way of contacting you by phone or email, particularly if we wish to verify information you have submitted to our website. We may also collect personal information through publically available records, such as company searches. Our website uses “cookies”. These are files that are implanted in your hard drive by some websites to store information about your web use patterns. We use cookies to enhance or personalise our website services. These cookies may also be used to collect and store information about your usage of our website.

How do we use personal information?

The primary purposes we collect your personal information is to:

verify your identity;
communicate with you including by email or phone;
maintain our relationship with you;
provide our products and services to you and to manage and enhance our products and services;
personalise and customise your experience of our website;
provide you with access to protected areas of our website;
send you statements and invoices;
collect payments from you;
provide you with news, information or advice about our products and services;
investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are of have been otherwise engaged in any unlawful activity;
conduct research for our own internal purposes.

We may also use your personal information to send you communications and contact you about our goods and services, programs, events, campaigns, functions or news updates that may be relevant or of interest to you. You have the option to opt-out of receiving promotional and marketing communications at any time or by using the unsubscribe link on our website or that is included in our electronic communications to you. We may aggregate personal information of our customers, visitors to, and users of, our website for reporting and statistical purposes. This allows us to better inform ourselves of our customers’ preferences and requirements, and to enable us to monitor the effectiveness of and constantly improve our website and our services. We might provide statistical or analytical information to third parties to help inform them of how users are interacting with certain pages on our website in respect of which those third parties have a specific affiliation. If we disclose any such statistical or analytical information to third parties it will be aggregated, demographic or de-identified, and will not contain any personally identifiable information. By using our products and services and/or our website, you agree that we are permitted to use your personal information for any of these purposes.

When, and with whom, do we share your information?

So that we may use your information for the purposes identified above, we may disclose it to external providers of services and our related entities. We outsource certain functions of our business, such as our payment functions to Stripe Payments Australia Pty Ltd and its related entities. We may also outsource the development and maintenance of this website to contractors, who due to their ability to access all areas of the website, may be able to access personal information submitted to the website. These contractors have contractual agreements with us which prohibit them from accessing or using any personal information submitted to our website, except to the extent necessary to fulfil the services they provide to us. Stripe Payments Australia Pty Ltd, under its own privacy policy, commits to only using personal information it receives from us to fulfil its obligations to provide payment and associated functions, although their policy may change from time to time. You acknowledge that the nature of the services on our website – that being to provide content about properties, property managers and other property related matters – means that reviews, responses to reviews and questions to other users of our website (Communications) submitted to our website will, subject to our terms and conditions, be disclosed and made public, as will the submitter’s first name. Whilst we may remove certain personal information you include within a Communication we will not do this in all cases – this is at our discretion. As such you should treat any Communication that you submit as if it might be published and made public in full. We may release your information to a third party to the extent that we believe that it is appropriate to comply with the law; to enforce our website policies or terms and conditions; protect our or others’ rights, property, or safety; or to enable us to perform our business activities and functions. For example, to verify the contents of a Communication that you have submitted to our website in relation to a particular property management company, we may need to disclose your identity to that property management company to verify your relationship with that entity and the circumstances of your review. Your personal information might also be used and disclosed to a third party to mediate any issues that arise in relation to a Communication, or in relation to a Communication in relation to which you are directly or indirectly referred. Because of the nature of the vetting and mediating that we may undertake, once that information is delivered to a third party we have no control over how your information is used by that third party. This means you should think carefully about what information you disclose in a Communication and to us in general. You should also note that you might be contacted by a person who is in some way connected with a Communication. The Australian Privacy Principles and the Spam Act 2003 may possibly apply to one or more of those companies. Your privacy in such a case would be covered by that company’s policies. By submitting a Communication to our website, you consent to us using and disclosing your personal information as described above including vetting and investigating the veracity of your review or mediating, as described above. We do not share your identifiable details with any third parties for them to market their products or services to you. We share non-identifiable data with third parties such as Google, Facebook, Google Analytics Google Adwords Conversion and others. We might share non-identifiable information about you visiting certain pages on our website to subscribers who have subscribed for our service of providing certain data to them. We may sell, transfer, or otherwise disclose our database of personal information to an actual or potential successor entity, purchaser, or investor in connection with a corporate merger, consolidation, sale of our assets or a substantial part of our assets, share sale, investment transaction or other corporate rearrangement. You agree that we may disclose your personal information in any of the above-listed circumstances. You may withdraw your consent to use or disclose your personal information at any time. To withdraw your consent please contact us at the details below. Please note that withdrawing your consent may mean that we are unable to provide you with our services or access to all of or certain areas of our website.

Do we transfer or disclose any personal information overseas?

Unless we have your consent, or an exception under the Australian Privacy Principles (“APPs”) applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that overseas recipients do not breach the Privacy Act1988(Cth) or the APPs. Personal information that we collect may be transferred and stored outside of Australia, to fulfil the purpose for which that personal information was disclosed to us. To facilitate payment of subscription fees, banking or credit card information that you provide to us may be transferred and stored by Stripe Australia Pty Ltd in countries other than Australia. Stripe Australia Pty Ltd’s privacy policy and data transfer policies can be found here: stripe.com/au. Our website developers who are contracted to develop and maintain our website might be located overseas and they may have the ability to access such information by virtue of their access rights to our website. Those developers have agreed to only access information they require to perform their services and to keep information they do access, confidential.

How to access or seek correction of your personal information

You can access your personal information that we hold on request. To request access to your personal information, please contact our privacy officer using the contact details below. You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request. To assist us in ensuring the personal information we collect, use or disclose is accurate, complete and up-to-date, let us know if you notice errors or discrepancies in the information we hold about you and letting us know if your personal details change. If you consider any personal information that we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you can request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information. We may decline your request to access or correct your personal information in certain circumstances in accordance with the APPs. If we refuse your request, we will give you a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

Security of your personal information

Once in our possession, we take all reasonable precautions to protect the personal information we hold about you from misuse, interference and loss and unauthorised access, modification or disclosure. Security measures we use include using SSL certificates; using private key files on our services; using AWS (Amazon Web Services) and encryption of passwords and sensitive user data. Whilst we endeavour to provide a secure online environment, there are inherent risks associated with the transmission of information via the internet and no data transmission over the internet can be guaranteed to be completely secure. We do not warrant the security of any information you provide to us over the internet and you do so at your own risk. You play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our website. It is your sole responsibility to maintain such confidentiality and we will not be liable for any damage, loss or expense suffered due to the failure to maintain such confidentiality. It is also your sole responsibility not to disclose any personal information in comments or reviews that you submit to our website for publication, that you do not wish to be made public.

What you should do if you have a complaint about the handling of your personal information

You may contact Property Reviewed Pty Ltd at any time if you have any complaints, questions or concerns about this Privacy Policy or about the way in which your personal information has been handled by contacting us at the contact details set out below. We will consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week. If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved. In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know. If you are not satisfied with our response to your complaint, or you consider that Property Reviewed Pty Ltd may have breached the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.

How do we make changes to this Privacy Policy?

Property Reviewed Pty Ltd may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

Contact us

If you have any questions or complaints about this privacy policy or our treatment of your personal information, or if you would like to access or amend your personal information, please contact us at privacy@propertyreviewed.com.au. This policy will be reviewed from time to time to take account of new laws and/or changes to our operations. Any information we hold about you will be governed by our most current policy. We recommend that you periodically review this policy for any changes.